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Our office is located in Titirangi, Waitakere, Auckland. Since Covid 19 we have worked from a residential address for health and safety reasons. Remote work and collaboration has been such a great experience we have decided to make this a permanent arrangement. Great for cutting back on having to travel into the city and we use the train for any Auckland City appointments. We now have dedicated office space with four work areas for our staff and comfortable accommodation (our Air B&B) for clients attending one-one one MindManager training sessions.
Address
Since the Covid 19 outbreak we have set up office at our residential address.
27 Kopiko Road, Titirangi, Auckland, New Zealand.
Training for groups – Lopdell House , Titirangi.
One- on-One mind and business mapping training. Enjoy a night on us staying at our Air B&B accomodation. Breakfast a light lunch included. Training by appointment. Please phone us to arrange.
support@mindlogik.com
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FAQ
Here are some answers to Frequently Asked Questions.
What is a MindManager Account?
Why do I have to create an account for MindManager?
Since the release of MindManager Windows 21 and MindManager MAC 13.2 in September 2020, you need a MindManager account to start your MindManager trial or register and activate your MindManager license.
Information
The MindManager account is your unique identifier for MindManager. Your MindManager Account unlocks the full potential of MindManager. Creating an account only takes a minute, and it’s free!
Once you have created an account or signed in, you can get to know our 30-day trial, add your perpetual and/or subscription license keys for activation, which you can access anywhere with your MindManager account.
You can create a new account by clicking on “Create account” during the first start of MindManager. Alternatively, visit this page to create account online.
Why do I need a MindManager Account?
The MindManager Account is your unique identification for MindManager.
What can I use my MindManager Account for?
Your MindManager Account gives you access to your MindManager perpetual license, subscription, and support services. It’s also your unique identity when using special features like MindManager Snap, Publishing, Co-Editing, or the MindManager app for Microsoft Teams if these features are included in your MindManager license contract.
Can I use my existing Mindjet credentials?
In most cases no. If you have a Mindjet Connect, Mindjet Files, Mindjet ID, or Maps for That account your previous credentials will not work, and you need to create a new MindManager Account.
If you previously created a MindManager account to use MindManager Snap, Publishing, or Co-Editing, then yes, you can use that account to sign-in.
I didn’t receive my email verification email
In some cases spam filters can block our emails, try whitelisting noreply@mindmanager.com in your email sender list. You can also try pressing the “Resend Email” button, be sure to give it a few minutes, sometimes emails can be slow to get to you. If you still haven’t received the verification email after trying the previous methods please contact via the following page.
(choose: “I have questions related to my license, account, or the product”)
MindManager may log out in a 30 days period. In this case, just login with your email and password. After the initial product activation, you don’t need to enter your license key again.
How to get MindManager free trial?
To start with MindManager trial, click here to visit our home page .Click on the DOWNLOAD A 30 DAY MINDMANAGER TRIAL button for the version you want to try.
Note: your browser should not be in private/incognito mode to see the submit form.
Once submit the form, a zipped file will download. Unzip the file and install the software.
There are two files. One file is a MindManager Windows setup file and One file is a Windows Mac setup file. Install either or both according to your hardware system requirements.
What are the license key formats for the different MindManager versions?
MindManager license keys are issued for a specific version number including service packs for this version.
The license key does not work for other versions than the one you purchased.
MindManager Windows 22 / MindManager Mac 22 (14)
License key format:
- xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
(numbers, lower case letters and hyphens only)
The format for the license keys is the same for the versions: MindManager Windows 22, MindManager Enterprise Windows 22, MindManager for Mac 14 and MindManager Enterprise for Mac 14
Note:
- License keys for perpetual MindManager 22 for Windows licenses can only be used to activate MindManager 22 for Windows.
- License keys for perpetual MindManager for Mac 14 licenses can only be used to activate MindManager for Mac 14.
- MindManager Annual Subscription license keys or MindManager Enterprise Annual Subscription license keys can be used to activate MindManager Windows 22 AND MindManager for Mac 14.
MindManager Windows 21 / MindManager Mac 13.2
License key format:
- xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
(numbers, lower case letters and hyphens only)
The format for the license keys is the same for the versions: MindManager Windows 21, MindManager Enterprise Windows 21, MindManager for Mac 13.2 and MindManager Enterprise for Mac 13.2.
Note:
- License keys for perpetual MindManager 21 for Windows licenses can only be used to activate MindManager 21 for Windows.
- License keys for perpetual MindManager for Mac 13.2 licenses can only be used to activate MindManager for Mac 13.2.
- MindManager Annual Subscription license keys or MindManager Enterprise Annual Subscription license keys can be used to activate MindManager Windows 21 AND MindManager for Mac 13.2
MindManager 2020 for Windows
License key format:
- MP20-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- MP20-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
- ME20-M1M-xxxx-xxxx-xxxx multi-user MindManager Enterprise 2020 perpetual or subscription key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager 2019 for Windows
License key format:
- MP19-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- MP19-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
- ME19-M1M-xxxx-xxxx-xxxx multi-user MindManager Enterprise 2019 perpetual or subscription key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager 2018 for Windows
License key format:
- MP18-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- MP18-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
- ME18-M1M-xxxx-xxxx-xxxx multi-user MindManager Enterprise 2018 perpetual or subscription key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager 2017 for Windows
License key format:
- MP17-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- MP17-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
- ME17-M1M-xxxx-xxxx-xxxx multi-user MindManager Enterprise 2017 perpetual or subscription key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager 2016 for Windows
License key format:
- MP16-MM1-xxxx-xxxx-xxxx single-user perpetual license key
- MS16-MM1-xxxx-xxxx-xxxx single-user subscription license key
- MP16-M1M-xxxx-xxxx-xxxx multi-user perpetual license key
- MS16-M1M-xxxx-xxxx-xxxx multi-user subscription license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager 15 for Windows
License key format:
- MP15-MM1-xxxx-xxxx-xxxx single-user perpetual license key
- MS15-MM1-xxxx-xxxx-xxxx single-user subscription license key
- MP15-M1M-xxxx-xxxx-xxxx multi-user perpetual license key
- MS15-M1M-xxxx-xxxx-xxxx multi-user subscription license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager 14 for Windows
License key format:
- MP14-MM1-xxxx-xxxx-xxxx single-user perpetual license key
- MS14-MM1-xxxx-xxxx-xxxx single-user subscription license key
- MP14-M1M-xxxx-xxxx-xxxx multi-user perpetual license key
- MS14-M1M-xxxx-xxxx-xxxx multi-user subscription license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
Mindjet 11 for Windows
License key format:
- MP11-MM1-xxxx-xxxx-xxxx single-user perpetual license key
- MS11-MM1-xxxx-xxxx-xxxx single-user subscription license key
- MP11-M1M-xxxx-xxxx-xxxx multi-user perpetual license key
- MS11-M1M-xxxx-xxxx-xxxx multi-user subscription license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager 2012 for Windows (= version 10.x.xxx)
License key format:
- MP10-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- MP10-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager 9 for Windows
License key format:
- MP9M-MM1-xxxx-xxxx-xxxx single-user perpetual license key
- MP9M-M1M-xxxx-xxxx-xxxx multi-user perpetual license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager 8 for Windows and MindManager PRO 7.2 for Windows
License key format:
- xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
MindManager PRO 8 for Windows and MindManager PRO 7.2 for Windows licenses can not be activated anymore.
To find a solution, please contact the MindManager Customer Support and send the following information:
- Company name
- Your full name
- Country
- MindManager version
- License key
- Number of licenses
As soon as we will have received your information we will get back to you.
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager 7.0 or 7.1 PRO and Lite for Windows
License key format:
- MP7M-MM1-xxxx-xxxx-xxxx single-user perpetual license key for MindManager PRO 7.0 or 7.1 for Windows
- MB7M-MM1-xxxx-xxxx-xxxx single-user perpetual license key for MindManager Lite 7.0 or 7.1 for Windows
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager 6 PRO and Basic for Windows
License key format:
- MP6M-MM1-xxxx-xxxx-xxxx single-user perpetual license key for MindManager PRO 6 for Windows
- MB6M-MM1-xxxx-xxxx-xxxx single-user perpetual license key for MindManager Basic 6 for Windows
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Windows licence key cannot be used to activate the Mac version or vice versa.
MindManager X5 PRO and X5 for Windows
License key format:
- MP5M-xxx-xxxx-xxxx-xxxx perpetual license key for MindManager X5 PRO for Windows
- MX5M-xxx-xxxx-xxxx-xxxx perpetual license key for MindManager X5 for Windows
MindManager Enterprise 2002, Business 2002, Standard 2002 for Windows
License key format:
- ME45-xxx-xxxx-xxxx-xxxx perpetual license key for MindManager Enterprise 2002
- MB45-xxx-xxxx-xxxx-xxxx perpetual license key for MindManager Business 2002
- MS45-xxx-xxxx-xxxx-xxxx perpetual license key for MindManager Standard 2002
MindManager 4.0 for Windows
License key format:
- MB4M-xxx-xxxx-xxxx-xxxx perpetual license key for MindManager Business 4.0
- MS4M-xxx-xxxx-xxxx-xxxx perpetual license key for MindManager Standard 4.0
MindManager 3.5 for Windows
License key format:
- Any 12 character string
MindManager 3.0 for Windows
License key format:
- Any 16 character string
MindManager Mac 13.1
License key format:
- AP13-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- AP13-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
- AE13-M1M-xxxx-xxxx-xxxx multi-user MindManager Enterprise 13 Mac perpetual or subscription key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Mac licence key cannot be used to activate the Windows version or vice versa.
MindManager 12 for Mac
License key format:
- AP12-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- AP12-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
- AE12-M1M-xxxx-xxxx-xxxx multi-user MindManager Enterprise 12 Mac perpetual or subscription key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Mac licence key cannot be used to activate the Windows version or vice versa.
MindManager 11 for Mac
License key format:
- AP11-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- AP11-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Mac licence key cannot be used to activate the Windows version or vice versa.
MindManager 10 for Mac
License key format:
- AP10-MM1-xxxx-xxxx-xxxx single-user perpetual license key
- AS10-MM1-xxxx-xxxx-xxxx single-user subscription license key
- AP10-M1M-xxxx-xxxx-xxxx multi-user perpetual license key
- AS10-M1M-xxxx-xxxx-xxxx multi-user subscription license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Mac licence key cannot be used to activate the Windows version or vice versa.
MindManager 9 for Mac
License key format:
- AP9M-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- AP9M-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Mac licence key cannot be used to activate the Windows version or vice versa.
MindManager 8 for Mac
License key format:
- AP8M-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- AP8M-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Mac licence key cannot be used to activate the Windows version or vice versa.
MindManager 7 for Mac
License key format:
- AP7M-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- AP7M-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Mac licence key cannot be used to activate the Windows version or vice versa.
MindManager 6 for Mac
License key format:
- AP6M-MM1-xxxx-xxxx-xxxx single-user perpetual or subscription license key
- AP6M-M1M-xxxx-xxxx-xxxx multi-user perpetual or subscription license key
MindManager for Windows and MindManager for Mac are two different products. For this reason, we regret your MindManager for Mac licence key cannot be used to activate the Windows version or vice versa.
How do I move MindManager to a new computer?
I have an old computer and would like to use my MindManager application installed there on a new computer. What do I need to do to transfer it to a new computer?
Information
To transfer MindManager from your old computer to a new one you just need to do the following:
- Install your version of the product on a new computer. To download it visit the following page: https://mindlogik.com/mindmanager-downloads/
- Move your maps to the new device if you are using them locally.
- Sign out from the application on the old device: Click on your name at the top of the application window > Sign Out
Sign in on a new computer to continue using the application.
Integration between Microsoft Office and MindManager doesn’t work.
Cause
The wrong bit version of MindManager is installed.
Resolution
Please check in any Microsoft Office application bit version as per instructions below, whether you have a 32-bit or a 64-bit version installed.
You can find this information as follows:
- Click the Start menu and type the name of any Office application or use a respective shortcut from the list of apps.
- Then go to File > Account > About
- Check the bit version of the application
I get a “Network Error” message when trying to log in to MindManager.
During an attempt to login to MindManager for Windows, the “Network error” message is shown:
Cause
Internet Explorer misconfiguration.
Resolution
To troubleshoot this situation, do the following:
- Click the Start menu and type Internet Options, then click on the suggested item.
Go to the Advanced tab and uncheck the Do not save encrypted pages to disk option. Then click the Apply button, and try signing in to MindManager again.
If the previous step didn’t help, or if the option was already disabled, please click the Reset button under the Reset Internet Explorer settings pane to reset Internet Explorer settings and then try once again.
MindManager cannot be activated due to specific environment configuration.
MindManager cannot be activated due to specific environment configuration: proxy, firewall, registry permissions.
Information
Proxy Configuration
If you are using a proxy server, MindManager will use the proxy settings defined in IE 11 or MS Edge.
Note: MindManager does not support proxy script files.
If proxy authentication is required, please change the following settings inside the registry:
ProxyType=2
ProxyAuthenticationRequired=1
ProxyHost=…
ProxyPort=…
Depending on the proxy configuration, other proxy-related settings need to be changed.
Firewall Configuration
If you are using a Firewall/security application, please make sure the following URL’s on port 443 are whitelisted in its settings:
https://cloud.mindjet.com
https://cloud.mindmanager.com
https://login.mindmanager.com
https://prd-cloud-mindmanger.auth.eu-central-1.amazoncognito.com/
Registry Permissions
Upon activating, MindManager stores a token in the following registry section:
If the activation fails, please check that the current Windows user has write-permissions to this section.
Contact the IT department for assistance, if registry modification is restricted or permissions for the current Windows user aren’t sufficient.
I have MindManager MMP files created in older versions of MindManager and want to use them in the latest version.
Error message, trying to open *.mmp file with MindManager newer than version 14 for Windows or in supported MindManager for Mac versions.
Error message in MindManager for Windows:
In MindManager for Mac:
There is no error message.
You simply can not open the *.mmp file with a double click and the *.mmp file also cannot be selected to open in MindManager for Mac.
Cause
*.mmp file not compatible with newer versions, only until MindManager version 14 for Windows.
Resolution
Maps that were created with an older MindManager for Windows version were saved in a format that cannot be opened directly with supported MindManager versions for Windows and Mac.
These maps will have to be converted to *.mmap-format using an older trial version of MindManager 14 for Windows. It is not possible to convert the *.mmp files with MindManager for Mac.
To download MindManager 14 for Windows, copy and paste the link below in your browser:
http://www1.mindjet.de/downloads/MM14/MindManager_14.3.192_EN.exe
Open the old *.mmp maps you want to convert in MindManager 14 for Windows and save them as a copy (automatically as an mmap-file).
The maps will automatically be converted in the *.mmap format and you can then open them in the supported MindManager version for Windows and Mac.
It is also possible to convert all maps at once:
For this, first, copy and save all your old *.mmp files in one (1) folder.
In MindManager 14 create a new Map.
- Go to the tab “Advanced”
- Click on “Macros and choose “Organize macros”
- Click on “Map converter” and click on “Start” (or execute”)
- Choose the folder where you saved your old maps
Then convert all you maps.
You will now be able to open your old maps in supported MindManager versions for Windows and Mac.